S*T*U*F*F* Reloaded

Apple’s policy of not replacing dud machines really winds me up. Its a joke. I got a LEMON of a MacBook Pro to start with, and I just knew it. It cost a fortune, but apparently that does not entitle you to a computer that works without causing constant headaches.

I played ball with them all of last year, knowing from the start that the machine should have been replaced at the outset. In less than one year, the logic board has blown, the screen needs replaced, the case was replaced, top and bottom, the keyboard replaced and the battery a couple of times. Now the keyboard has started to go again.

And they think its OK to put professionals through this kind of hassle… if nothing else, it takes about 3 hours round trip for me to go to the Apple Store, wait, speak to someone and come back. And I may lose my machine for days at a time. I just had the world’s most pointless conversation with “Anders”, a senior support technician who specialised in the line “Yes, I understand, but there’s nothing I can do”. Pathetic.

I just feel trapped - I love Mac OS X, and can’t possibly imagine using any other operating system, but the hardware? That’s another thing entirely. This computer has been nothing but a pain in the ass, and I’m stuck with it… have to take it in for ANOTHER repair. As I’ve said before, if you could put Mac OS X in a high powered PC, I would do that after this experience.

Not cool Apple.

Rant over.